Q. I'm having problems accessing the Municipal Directory in order to change my password or update my municipality's information.
A. Go to the Municipality Login screen, here enter your username and password. Most of the time the system will indicate that it is loading (on some systems this is shown by green bars in the bottom right-hand corner). These little green bars move very slowly and once the bars get to the end - nothing happens. If this happens - click the F5 key on your keyboard (this refreshes the screen) and most of time the system will let you in. If you have tried a number of times the system will automatically lock you out and you will need to contact Municipal Affairs at muninfo@gov.sk.ca.
Note: when changing your password - the system likes eight (8) characters - alphabetical and numerical. The system however does not like doubles in either numbers or letters such as 22; 66; 11 or SS, ss; tt, TT; BB, bb.
Q: I don't have an internet connection. How can I access the Directory and update the information?
In order to access the directory online the municipal administrator must have a username and password. For your municipality's username and password, please contact us. Then you can go to any public library and use its internet services, however, there may be fees involved.
Q: What does an error message saying "username or password is invalid" mean?
You are either not authorized to enter the records maintenance area or you have entered an incorrect/ out-of-date username or password. Only municipal clerks or administrators are issued authorized usernames and passwords. For your municipality's username and password, please contact us.
Q: What does an error message saying that my STORED "username or password is invalid" mean?
Some MS Windows operating systems attempt to save or store all your usernames and passwords and then authenticate those stored entries when you enter another username or password. You may fix the problem by updating your operating system at MS Windows Update page or by changing your Stored User Names and Passwords following Microsoft's instructions on the page How to Manage Stored User Names and Passwords.
Q: Where can I find the addresses and telephone numbers for the government offices and other agencies that were listed in the printed Directory?
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The boards, associations and agencies have websites with their information. For a listing of these websites, see Municipal and Related Agencies and Associations link below.
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For a listing of government offices you can check out the Government Directory link below.
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You can also check out the blue pages of local telephone directories.
Q: How do I find an organized hamlet or northern settlement?
Organized hamlets are administered by the rural municipality in which the hamlet is located.
Northern settlements are administered by the Northern Municipal Services Branch.
For contact information:
If you know the name of the organized hamlet or northern settlement:
- Go to the Municipal Directory page.
- Click on text search.
- In the search field, type the name of the organized hamlet or northern settlement.
- Click on the name of the organized hamlet or northern settlement.
For a listing of the organized hamlets or northern settlements:
- Go to the Municipal Directory page.
- Click on Advanced Search.
- Under the Municipality Information section, there is the Status field - click on the down arrow at the end of the field and choose organized hamlet or northern settlement - then click Search.
- A list of organized hamlets or northern settlement is displayed.
Q: My screen shows repeat entries after I entered and saved new data. What happened?
The data may have been entered more than once because it didn't show up after you clicked the "save" button. After you click the save button, the new data is sent to the server and you are returned to the entry screen. To see the new entries, you must again go back to the edit or maintenance screen. When you do, the new data may not be visible because your browser cache may not be updated or refreshed. Do not enter the new data again because doing so creates repeat entries. Instead, press "F5" to reload or refresh your screen after which you should see the new data if it was entered and saved correctly.
Q: Will new printed copies of the Municipal Directory be published?
No, internet versions of the Directory will be more current because municipalities update their records directly.
Q: How do I print out the Municipal Directory?
There are three ways to print out information:
1. To print one page, right click the mouse button and then select "Print" from the pop up menu list or press the "Ctrl" and "P" keys at the same time.
2. For a copy similar to previous printed versions of the Directory, first make sure your computer has the current version of Adobe Reader® which may be installed for free from the Adobe website. Then on the Municipal Directory welcome screen go to the area entitled "Download in PDF Format" and from the dropdown list choose the section you wish to download. Then click the "Generate PDF" button. Depending on the selection and internet speeds, the process will take a few minutes to complete. Once done, a new screen opens. Choose File | Save As and save this pdf to your computer. Close the pop up window and open the saved PDF. When the pdf is opened, click File | Save As. When the pop up window opens you can re-name the pdf in the field "File Name" and in the "Save As Type" field - from the dropdown choose "Adobe PDF files, optimized" and click Save. Once the pdf has been optimized you should be able to print the pdf.
3. Customized lists can be printed using the Advanced Search feature. Users may select fields containing just the data they want. For example, a user can select just the fields containing town with certain populations and just the phone numbers of those towns. The selected fields can be previewed in a table. These tables can be copied and pasted into a spreadsheet or data base program and then printed out from that program.
Q: What base years are used for the population and assessment figures in the online Municipal Directory?
Population figures are based on the official results in the latest Statistics Canada Census. The assessment figures are based on confirmed taxable assessments supplied by the Saskatchewan Assessment Management Agency. For the City of Lloydminster, only the Saskatchewan population is shown. The City of Lloydminster's assessment figure includes both the Alberta and Saskatchewan sides of the city.
Q: I cannot see my browser buttons when on the Municipal Directory pages. How do I print or refresh the page?
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To print: press Ctrl-P to send a page to your printer;
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To refresh the page: press F5; or
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Right click your mouse button and select either option from the drop down list.
Q: I cannot download, view or print PDF versions of the Municipal Directory?
The download and printing of a file from a website can be delayed or disrupted for many reasons. Use the following troubleshooting guidelines to eliminate the problem.
Adobe Version - Verify that your computer has the latest Adobe Reader® version. To find a version number, open the program from the Task Bar - Programs list or from an desktop Icon, then click the open program's "Help" button and "About" buttons which opens a box in which you can see the version number. Adobe Reader® updates can be downloaded for free from Adobe. More help for Adobe problems can also be found on the Adobe website, support page.
Browser Version - Use the newest version of Internet Explorer with all the latest patches and updates. Updates usually correct many problems. Windows updates can be found on the Microsoft website, link below. Netscape has several bugs which are not likely to be fixed in the near future.
Printer Gibberish - A PDF file may display properly on your computer screen, but printing it produces only gibberish. Updating your programs as explained above may solve the problem or you may have a memory problem.
Memory Problems - Data from the Municipal Directory uses large amounts of computer and printer memory. On systems with smaller capacities, it is best to download the Directory in parts (see the Download in PDF Format drop down list). If you have successfully downloaded the data to your computer, use the Adobe print options to specify "page ranges" to print. This reduces the amount of data being sent to your printer. Printers usually have smaller memory capacities than computers. Repeat the "page range" process until you have all the pages you want printed.
Internet Connections - Most browsers have a progress bar that indicates how much of a file is downloaded. The bar stops moving or "freezes" if your internet connection is broken which can happen for many reasons. One possibility involves downloading a large file over a slow connection where the internet service provider has a download time limit. Another possibility is other activity on your computer or the computer network disrupting your download. Discuss server disconnections or "time outs" with your Internet Service Provider. Also try downloading smaller files as explained under Memory Problems.
For more information, contact:
Ministry of Municipal Affairs
1855 Victoria Avenue
Regina SK S4P 3T2
Telephone: (306) 787-4340
Fax: (306) 787-3641
E-mail: muninfo@gov.sk.ca
